Streamline Review Responsesand Unlock Product Insights
Best-in-Class AI Automation for Your eCommerce Success
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You’re Ignoring 95% of What Your Customers Are Telling You
We help brands turn their thousands or millions marketplace reviews into clear actionable decisions – you can fix your products, improve operations, and grow faster
Analyze reviews from Shopee, Tokopedia, Tiktok Shop, and Lazada in one place
AI extracts real customer pain points instantly
Turn feedback into product & business decisions
Turn Hidden Negative Feedback into Customer Retention Intelligence
Tia combines review analytics and marketplace chat to uncover dissatisfied customers—even those leaving high ratings—so you can act fast, resolve issues, and turn negative experiences into long-term loyalty.
Detect hidden dissatisfaction beyond ratings and chat with
AI-powered analysis
Identify and
prioritize at-risk customers instantly
Engage directly via marketplace chat to recover and retain customers
One Stop Solution for Consumer Feedback Management
Tia seamlessly integrates with eCommerce platforms worldwide, allowing you to gather and proceed consumer feedback linked directly to your SKUs in one convenient location.
Our Clients
Review Management in Five Steps
We gather reviews and chats from eCommerce platform.
You set the rules for responding to each topics from reviews & chats by using AI, template, or custom texts.
AI categorizes reviews and chats into up to 40 topics to uncover what customers are talking about.
Your team can review and refine responses before they are sent, ensuring quality and accuracy when needed.
Using AI-powered categorization, we leverage big data analytics to provide insights dashboards for your decision making support.
Review Features
The volume of Negative Mentions is 3~4x bigger than expected – it's time to check all your customer feedback. No manual work needed—everything is automatically analyzed for you.
Accuracy in determining review topics using AI
Human accuracy is 86%
98.5%
AI uses 80% more parameters when creating responses and remembers everything
Topic, rating, category, marketplace, recommendations, etc.
80%
AI-generated response suggestions speed up review processing by five times for operators
Automated responses can be used for simple reviews
5x
Chat Features
Scattered chats across platforms create inefficiency, inconsistency, and zero visibility into team performance.We unify all marketplace chats into one dashboard, tags every conversation with AI, and gives you full analytics and KPI tracking.
Marketplace Chats in One Window
All conversations at your fingertips.
Work with chats from different platforms in one window — without switching between tabs.
AI-Generated Responses
Templates and suggestions to respond even faster.
AI-powered reply proposals based on conversation context — always editable before sending.
Filters and Statuses
Stay organized even with high volumes.
Flexible status support and chat filtering for quickly finding the right conversation.
Operator Assignment
Every chat in reliable hands.
Operators can assign themselves or a colleague to a chat — so it's always clear who is responsible.
Competitor
Analysis
- Comprehensive Data Extraction — Collect and organize large volumes of competitor review data from multiple marketplaces into a single, structured database.
- Customizable Market Insights — Deliver tailored analytics and visualizations that reveal customer sentiment, market trends, and product performance across competitors.
- Actionable Recommendations — Provide insights and suggestions derived directly from customer feedback, helping clients identify opportunities for product and business improvement.
Our services are available on these marketplaces
Flexible Pricing Built for Your Growth
Tia offers scalable monthly subscription plans tailored to your business needs—so you only pay for what you use and grow as you scale.
Need something more tailored?
We offer customized pricing based on your business scale, data volume, and specific requirements.
Our pricing is designed to align with your growth—whether you're just getting started or scaling across multiple marketplaces. Contact us via email or chat!
Review & Chat Features
Review Responses
Review Topic Identification
AI sorts incoming reviews into 40 default topics. You can add new custom topics
Template Library
2500+ ready-made response templates for any review topic and rating
AI Responses
Custom responses generated for each review by AI. Optionally approved by an operator
AI Tone of Voice Customization
Style of AI responses customization to match your brand’s tone of voice
Response Rules for Products and Sources
Setting different response rules for each product, brand, or marketplace
Product Recommendations in Responses
Recommendations for complementary products to previously purchased items
Follow-Up Announcements in Review Responses
Follow-up response as a push channel for informing about promotions and reminding about your brand
Analytics & Insights
Advanced Product Analytics
80+ reports for deep product insights
Competitors Monitoring
Track your performance compared to competitors’ benchmarks
Anomaly Notifications
Weekly reports on changes in review trends. For example, an increase in negative reviews about packaging for a particular product
Security & Compliance
Team Access
Ability to create additional accounts for team members with role and permission controls
Integrations
Pre-built or custom integrations for your existing solution stack
Dedicated Cluster
Dedicated server cluster for your data
Enterprise Class Security
Data Isolation, At Rest Encryption, WAF, Pen Testing, Daily dynamic security testing, Automatic code static testing and much more
Response Rules for Products and Sources
Setting different response rules for each product, brand, or marketplace
Product Recommendations in Responses
Recommendations for complementary products to previously purchased items
Follow-Up Announcements in Review Responses
Follow-up response as a push channel for informing about promotions and reminding about your brand
Accelerate Your Growth with Tia Reviews
Make every review and chat count—boost productivity and unlock actionable insights for better outcomes.
About Us
Tia Reviews is headquartered in Singapore and operates as an AI-powered B2B SaaS platform. We empower brands to transform product reviews and marketplace conversations into actionable business insights. Our platform centralizes and analyzes feedback from multiple ecommerce channels into one intuitive dashboard, enabling businesses to track sentiment, uncover key trends, and measure product performance with precision. By combining advanced analytics with intelligent response capabilities, Tia helps brands engage customers more effectively, respond faster, and make smarter, data-driven decisions that drive retention and growth
TIA Reviews Pte. Ltd.
1 Coleman Street, #05-05, The Adelphi, Singapore 179803