Streamline Review Responses and Unlock Product Insights

Our solution is designed for businesses of all sizes, from budding sellers to corporations. If you have reviews on marketplaces, we are a good match for each other! For beginner sellers we have a free plan and automatisation tricks, while large corporations can build their own communication style with customers in Tia, gain insights from big data review analytics, add employees with access controls, and much more.

You just need to connect a source of reviews (marketplace); everything else works out of the box! You will immediately have access to 2500+ template responses for all review topics, but you can add your own or use AI responses for variety.

We are currently integrated with the largest eCommerce platforms, but we can easily include additional sources of reviews based on your requests. Reach out to discuss in more details.

Even better – we have a free plan! If you are unsure and just want to try it out, reach out to us and we will help you connect your first marketplace.

Independent studies have shown that our AI categorizes reviews with 98% accuracy (compared to 86% for humans!), and makes four times fewer mistakes in responses than operators. Artificial intelligence has come a long way and is constantly improving, and in Tia, you can add your own greetings and signatures to its responses or fine-tune the response style. You can also always set up responses using templates for absolute peace of mind.

Yes! You decide which reviews to respond to automatically and which to review before sending. You can set up a review for all responses before sending or, for example, only for reviews longer than three words or only for negative topics. You can also create operator accounts for your employees with partial access — only to review and send responses.

You can connect as many accounts from any marketplace where you receive reviews. Moreover, with Tia's flexible settings, you can decide whether to process reviews the same way for all accounts or differently for each one.

Tia collects your reviews from all marketplaces, so you don't have to log in to each one. But the improvements don't stop there – with Tia's review categorization, it can immediately suggest a suitable response, saving work time in finding the right template, and also automatically respond to ratings and simple reviews. For personalized responses, you can leverage variables, such as %USER%, %BRAND%, or %MARKETPLACE%.

If you have a whole team handling reviews, you can add an unlimited number of employees to your account. If desired, you can also restrict access by assigning the "operator" role (with access only to reviews and responses) or invite employees with the "manager" role and full access to reviews and settings.

Brands that respond to reviews (especially to negative ones) build more trust, increasing conversion at “add to cart” stage. Moreover, product pages with handled reviews rank better in marketplace algorithms and appear higher in search results. With Tia, you can also automatically recommend complementary products directly in the response to a review, increasing the average check of your customers.

Of course, and you can contact our support at any time; during working hours, we respond within an hour. Support can help with questions about integrating marketplaces, setting up response rules, payment, and any other difficulties you may encounter.

Our system not only considers ratings but also performs a deep sentiment analysis of the text, utilizing two AI models for a comprehensive evaluation. We go beyond simple metrics to understand the underlying sentiments in the reviews, providing a nuanced understanding of customer feedback. Additionally, we can compare your reviews with those of your competitors, offering valuable insights and strategic intelligence for your business. As a result, Tia delivers 80+ detailed graphs across various dashboards, giving you profound insights into the performance of your products, brands, and categories.